Privacy Policy
Zeco Aircon Limited (″O2Cure″/″Us″/″We″/″Our″) is committed to value your privacy, for your peace of mind like a breath of fresh air.
This Privacy Policy (″Policy″) explains how We collect, process, and store information belonging to you, including any personal information, i.e. information about you which is capable of identifying you. Please read this Policy carefully to understand how We collect, process, and store Personal Information.
We may modify this Policy from time to time, in Our sole discretion. We will post any modified version of Our Policy at www.o2cure.in
This Policy shall be used for all services offered by Us from the following sources:
i. through websites operated by Us(the “Websites”);
ii. through our proprietary software application(s), for use on or through computers and mobile devices (the “Application” or “Apps”);
iii. through Internet of Things connected or connectable devices (“IoT Devices”), including our internet-connected monitor’s solution products offered on our Website; and/or
iv. through HTML-formatted email that We send, hereinafter, collectively referred to as “Services”.
By proceeding to browse the Website and/or use the Services you (″User″/ ″you″/″your″/″yourself″) agree that You have read, understood and agreed to the terms set out herein below.
Children’s Privacy: We do not knowingly collect information from individuals under the age of 18 (eighteen) years and do not target or direct our Services to children.
Shipping Policy: Our shipping policy guarantees that our product will be delivered to the customer within 8-10 days from the date of the order placement.
1. Information We Collect About You
The information we collect is collected directly from you and/or third party data providers. When You utilize our Services, We may ask you for personal information to provide a Service or carry out a transaction that You have requested. You may also provide Personal Information to Us when you contact us (e.g. with a comment, inquiry or customer support request) or register for an account on Our Websites.
The personal information we collect from you when you use our Services may include:
a. Identity data, such as Your name, title, company/organization name, e-mail address, telephone and fax numbers and physical address (including street, city, state, postal code, and/or country);
b. Demographic information, such as language, age, and gender;
c. Marketing preferences, such as e-mail subscription and frequency preferences;
d. Data from IOT Devices installed by You;
e. Registration data, such as information provided by You when You register for an account to use Our Services, including user names, email id and passwords;
f. Recruitment data, including information submitted in connection with a job application or inquiry;
g. Marketing and communications data, including your marketing preferences;
h. Transaction data, including inquiries about and orders for our products and services and details of payments to and from You;
i. By subscription of Our newsletters or request copy of Our publications, complete surveys on the Website, event registration information, including information you provide when filling in e-registration forms or online services, install and use our IoT Devices or App, or visit our Website while or before logged into a social media platform; and/or
j. Your orders, queries, feedback, including feedback from you about our Services as well as our products and services generally.
Personal Information from other sources: We may also collect personal information from public sources or third party data providers. We only collect information from third parties who have obtained your permission to share your data. This will include aggregated demographic and lifestyle data that provide insights into the relative affluence of households within Your neighborhood, from third party data providers who help Us to give you a more relevant owner experience by enabling us to provide offers at the right time, and to give You more relevant services and advice. If you have any concerns or questions about their use of your personal information, you should read their privacy policies carefully before using them.
We need to collect personal information in order to provide the requested Services to You. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any personal information relating to other people to Us or Our service providers in connection with the Services, You represent that You have the authority to do so and subsequently permit Us to use the information in accordance with this Policy.
2. How do We use Your Personal Information
We use the personal information You share with Us, in the following ways:
a. To provide, manage and coordinate the purchase, delivery and any required after sales care of Your products;
b. To respond to Your queries and requests;
c. To communicate with You;
d. To provide services and support for Our products;
e. For customer satisfaction surveys to enable us to identify where service and product improvements can be made and to allow us to improve your experience should you need support from one of our experts;
f. To provide updates to You about any changes to Our policies, terms and conditions and any other matters which we may need to tell you;
g. As long as you are happy for us to do so, to tell you about our other products and services;
h. To provide You with essential service updates about Our products; and
i. To customize and improve the way that you shop with us in the future; for example, by showing you products and offers that we think you might like, both on our Websites and apps and on certain third party websites (including on social media platforms);
j. To document, monitor and record the lifecycle of our products, including stock management of Our products;
k. Employment applications. In connection with a job application or inquiry, you may provide us with information about yourself, such as a resume/curriculum vitae, professional references, information about education and job background, and information about professional training and certifications. We and members of our group may use this information for the purpose of employment consideration, and as otherwise set forth in any separate privacy statement or other notice made available to in connection with your application.
l Enforcement: We may use the personal information we collect in order to detect, prevent and respond to fraud, intellectual property infringement, violations of our terms and conditions, violations of law or other misuse of our Sites.
3. Anonymizing information
In accordance with applicable law, We may anonymize Your personal information so that it can no longer be used to identify You. Anonymized information is not considered personal information and is therefore not subject to this Policy. We may collect, use and share anonymized information for any purpose.
4. How long we retain Your information
The period during which We store Your personal information varies depending on the purpose for the processing. For example, We store personal information needed to provide You with products and services, or to facilitate transactions You have requested, for so long as You are Our customer. We store Your personal information for marketing purposes until You have opted out of receiving further direct marketing communications in accordance with applicable law. If You submit an employment application via our Website, We will retain details of Your application as set forth in the Policy or other notice made available to You in connection with Your application or as otherwise required by law. In all other cases, we store Your personal information for as long as is needed to fulfill the purposes outlined in this Policy, following which time it is either anonymized (where permitted by applicable law), deleted or destroyed.
5. To Whom We Share Your Personal Information
We may share your personal information with selected third parties in accordance with applicable law, including as set out below.
a. Service providers: We may share your personal information with companies with which we have contracted to provide services on our behalf, such as hosting websites, conducting surveys, processing transactions, analyzing our Website and performing analyses to improve the quality of our business, Website, products and Services. We require these service providers to protect the confidentiality of your personal information.
b. Distributors and other trusted business partners: We may share your personal information with third parties that distribute our products and other trusted business partners for purposes that include allowing those third parties to send marketing communications to you. Such sharing of personal information for marketing purposes will be performed in accordance with applicable laws and regulations.
c. Disclosure in connection with transactions: In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities and shipping companies or postal services involved in fulfillment of the transaction.
d. With trusted dealers, when you configure the App to share information related to your IoT Device with a specific dealer. The dealer may use this information to monitor and service your IoT Device and offer you related products and services.
e. Disclosures in connection with acquisitions: Circumstances may arise where for strategic or other business reasons ZECO decides to sell, buy, pest, merge or otherwise reorganize businesses in some countries. We may disclose information we maintain about you to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition, or sale of all or a portion of the ZECO’s assets.
f. Disclosure for other reasons: We may disclose personal information if required or authorized to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property or, in urgent circumstances, to protect the personal safety of any individual.
6. How do we protect Your personal information
We are committed to protecting your personal information. We use appropriate technical and organizational measures, including encryption, to protect your personal data and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal data. Our procedures mean that we may occasionally request proof of identity before we share your personal data with you.
In the unlikely event that we do suffer a security breach which compromises our protection of your personal data and we need to let you know about it, we will do so.
7. Cookies:
Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about the use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services. We may also use cookies or other technologies in online advertising to track responses to our ads.
We do not currently respond to browser do-not-track signals. If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services. You also may not receive advertising or other offers from us that are relevant to your interests and needs.
Using pixel tags and other similar technologies:
a. Pixel tags: Pixel tags (also known as web beacons and clear GIFs) may be used to,
among other things, track the actions of users of the Services (including email
recipients), measure the success of our marketing campaigns, and compile statistics
about the usage of the Services and response rates.
b. Analytics: We use Google Analytics and Adobe Analytics, which use cookies and similar
technologies to collect and analyze information about the use of the Services and report on
activities and trends. These services may also collect information regarding the use of other
websites, apps, and online resources.
c. Using Adobe Flash technology (including Flash Local Shared Objects (“Flash LSOs”)) and other similar technologies: We may use Flash LSOs and other technologies to, among other things, collect and store information about your use of the Services. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also go to the Global Storage Settings Panel and follow the instructions (which may explain, for example, how to delete existing Flash LSOs (referred to as “information”), how to prevent Flash LSOs from being placed on your computer without your being asked, and how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications.
8. Sensitive Information
We ask that you not send us, and you do not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.
9. Third-Party Services
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third party, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any personal information you disclose to other organizations through or in connection with the App or our Social Media Pages.
10. Third-Party Advertising
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services. You may receive advertisements based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.
11. How We Change and Update This Policy
We may update this Policy. When we do, we will post the current version on this site, and we will revise the version date located at the top of this page. Any changes will become effective when we post the revised Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.
12. Contact Us
If you have questions regarding this Policy or our handling of your personal information, would like to lodge a complaint, or wish to contact our Data Protection Officer, please contact us using the contact information listed below. We will promptly address your concern and strive to reach a satisfactory resolution.
Email: info@o2cure.in
Mailing Address: 1206, Corporate Greens, Tower 4, 12th Floor Southern Peripheral Rd, Sector 74A, Gurugram, Haryana 122004
